UPDATE: Darling Downs Bank has officially opened its new branch in Toowoomba today, September 11, 2025, marking a significant expansion in the region. The launch party, held at Toowoomba Plaza, drew eager customers looking to take advantage of the services offered by the bank.
Located at the southern end of Ruthven Street, the new branch is designed for easy access, ensuring it serves the local community effectively. Dan Metcalf, a Toowoomba local, has been appointed as the manager, ready to lead the team in providing excellent customer service.
The establishment of this branch is part of Darling Downs Bank’s evolution, having rebranded from its former identity as Warwick Credit Union. The credit union, which has been serving the community since 1970, has expanded considerably in recent years, incorporating the Dalby Credit Union and Gympie Credit Union into its network.
During the opening, customers were welcomed by staff members Jillian Doyle and Lasca Duffin, who were excited to assist patrons on launch day. The event not only marked a new chapter for the bank but also showcased its commitment to community engagement and personalized banking experiences.
The bank’s initiative is further supported by its Chief Customer Service Officer, Lenny Breeze, a resident of Westbrook, who expressed enthusiasm about the branch’s potential impact. The marketing strategy is aligned with the friendly, country feel that Darling Downs Bank aims to bring to its clientele.
Famed Allora Olympian Matthew Denny represents the bank, connecting its branding with a local hero known for his affability and commitment to community values. The bank’s training program emphasizes creating a welcoming atmosphere for all customers, reflecting the community spirit of Toowoomba.
As Darling Downs Bank continues to grow, the new branch represents a crucial step in its mission to provide accessible banking solutions tailored to the needs of the community. Customers are encouraged to visit and explore the services available at the new location, which is set to enhance the local banking landscape significantly.
Stay tuned for more updates on the development of Darling Downs Bank and its initiatives aimed at improving customer experiences in the Darling Downs region.
