The release of the 2025 Australian Digital Inclusion Index (ADII) report highlights both progress and ongoing challenges in digital inclusion across Australia. According to the Australian Communications Consumer Action Network (ACCAN), the report indicates that while Australia has made notable strides in digital access, significant gaps remain that need to be addressed.
The ADII serves as a crucial resource for understanding the state of digital inclusion in the country. It emphasizes that many Australians still face hurdles in accessing reliable internet services. In particular, the report suggests that targeted government support for concessional broadband services is essential for low-income households.
Carol Bennett, CEO of ACCAN, stated that the proposals outlined in the report have garnered significant community support. “Nearly 70% of Australians back a concessional broadband service, with support rising to 82% among low-income households,” Ms. Bennett noted. She added that the ongoing research by ACCAN indicates a clear public demand for improved digital access.
The report specifically points out that the most financially disadvantaged Australians often allocate more than 10% of their income to secure quality internet connections. This financial strain forces many to compromise on connectivity to meet other essential needs. “We call on the government to consider the economic and social benefits a concessional broadband policy would provide and commit further funding to ensure no Australian is left offline,” Ms. Bennett urged.
The ADII report underscores the necessity for government action to enhance digital inclusion. By advocating for concessional broadband options, ACCAN aims to alleviate the burden on vulnerable populations, ensuring equitable access to digital resources.
Established under the Telecommunications Act 1997, ACCAN functions as Australia’s peak communication consumer organization. Its work is supported by funding from the Commonwealth of Australia, which is sourced from charges on telecommunications carriers.
This latest report reinforces the ongoing need for concerted efforts to bridge the digital divide, ensuring that all Australians can participate fully in the increasingly digital world. As the landscape of communication continues to evolve, the call for comprehensive support measures becomes ever more critical.
