A recent report has revealed significant issues within the Australian government regarding child support payments, exposing a loophole that may unfairly affect separated parents. The Commonwealth Ombudsman, **Iain Anderson**, stated that both **Services Australia** and the **Department of Social Services** have been “knowingly non-compliant” with existing child support legislation. This non-compliance mirrors the controversial **Robodebt scandal**, wherein a government department failed to adhere to the law, although the motivations differ.
The concern arises from a flaw in the legislation governing parental separations. According to the department’s policy, a parent who cares for their children less than **35 per cent** of the time is not entitled to receive child support payments. This policy does not align with current laws, potentially allowing a parent who has no involvement in their children’s lives to claim child support from their former partner.
While the department acknowledged that the current policy is “unfair and nonsensical,” it opted to disregard this aspect of the legislation to protect parents. **Iain Anderson** criticized the agencies for not addressing the issue over the past six years. “They’ve done nothing about it for the last six years, so they decided they wouldn’t apply the law in these circumstances,” he explained. “It’s just not acceptable for agencies to pick and choose what parts of the legislation they’re going to comply with.”
Anderson emphasized that the agency should have promptly addressed the issue, either by advocating for legislative change or enforcing the law as it stands, regardless of its perceived flaws. Despite the serious implications of this loophole, the full version of the report has not been made public due to its inclusion of legally privileged material. A modified version has been released for public consumption.
The potential impact of this loophole is significant, with estimates suggesting it could affect more than **16,000 families**, resulting in debts as high as **$10,000**. In response to the draft of Anderson’s report provided to the department in **November 2023**, the agency announced plans to amend the legislation to close the “35 per cent” loophole. This reform aims to ensure that no parent is unfairly disadvantaged by the existing regulations.
The situation raises critical questions about accountability within government agencies and the treatment of vulnerable families. As the department moves forward with legislative changes, the hope is that these adjustments will better align with the needs of children and parents alike, providing a fairer and more equitable system.


































