URGENT UPDATE: Retail workers at Bunnings and Kmart are facing escalating violence, with over 1,000 incidents involving threats of harm reported each month. This alarming trend has been confirmed by Wesfarmers, the parent company of these retail giants, during their annual general meeting on October 30, 2025.
In a shocking revelation, Wesfarmers CEO Rob Scott disclosed that incidents involving serious threats at Bunnings surged by 66%, while Kmart saw a 29% increase in similar threats. The company recorded a staggering 13,500 instances of customers threatening retail staff over the past year, and many of these cases involved weapons.
The rise in retail crime is not just a Wesfarmers issue; it reflects a broader societal crisis. Data indicates that one-in-three retail crimes in Australia occur in Victoria, which is 60% higher than any other state. Recent research highlights that 79% of Victorians express concern over rising crime levels, compared to 66%% in other regions.
In response to this surge, Kmart has bolstered security at high-risk locations and implemented training for staff in de-escalation tactics. Additionally, body-worn cameras are being deployed to enhance safety measures. Scott emphasized, “We support sensible reform, including tougher, nationally consistent penalties for violent retail crime.”
Authorities are taking action; the ACT is implementing laws allowing judges to impose workplace protection orders, prohibiting known offenders from entering specific retail environments for up to 12 months. South Australia has introduced similar legislation, while New South Wales has launched a strategy to restrict recidivist offenders from retail premises post-conviction.
The Victorian government is also expected to unveil new laws aimed at cracking down on violence against retail workers imminently. The urgency of these measures is underscored by the growing number of incidents that threaten the safety of employees in retail settings.
In a contrasting economic highlight, Wesfarmers reported a record net profit after tax of $2.7 billion, up 3.8% from the previous year, alongside revenues reaching $46 billion. However, Chairman Michael Chaney warned that proposed tax reforms could deter business investment, stressing the need for a more favorable tax environment to maintain competitiveness.
As retail violence continues to rise, the focus on employee safety and effective legislation becomes increasingly critical. Stakeholders are urged to engage in a national dialogue on the urgent need for reform in retail crime policies. The situation is developing rapidly, and working conditions for retail staff remain a pressing concern.
