Researchers from the Queensland University of Technology (QUT) have emphasized the necessity of creating safer online environments for older adults. Their study, presented at the 2025 Australian Conference on Human-Computer Interaction (OZCHI), highlights that emotional safety, trust, and trauma-informed facilitation are crucial for fostering meaningful participation in digital communities among older Australians.
Led by QUT PhD researcher Yasamin Asadi, the research focused on online social clubs operated by the not-for-profit organization Inclusee. Over a period of three months, the team conducted interviews and observations involving both participants and facilitators. The findings reveal that while digital platforms have the potential to connect individuals facing isolation or mobility challenges, mere access to technology is not sufficient.
“Older adults bring with them a lifetime of experiences, including grief, trauma, and exclusion, which shape how they engage with digital spaces,” Asadi stated. She emphasized the importance of creating emotionally safe environments where seniors feel seen, supported, and able to participate on their own terms.
The Role of Facilitators in Engagement
The researchers identified facilitators as pivotal to maintaining participant engagement. They serve as a “bridge between technology and trust,” enabling older individuals to navigate digital spaces more confidently. The study highlighted the significance of trauma-informed practices, which included discreet emotional support, thoughtful content selection, and an awareness of group dynamics.
Participants expressed that their experiences in these clubs not only helped them establish new friendships but also allowed them to regain confidence in using technology. One participant noted that joining a theatre club reignited a long-abandoned dream, demonstrating the profound impact these digital spaces can have.
“These digital spaces became more than just social platforms; they became places of growth and healing,” Asadi remarked. She urged designers to prioritize emotional safety, stating, “We need to design with care, not just convenience.”
Implications for Digital Inclusion
The call for a re-evaluation of digital inclusion standards is underscored by the study’s findings. As technology continues to evolve, the need for platforms that accommodate the emotional and psychological needs of older adults becomes increasingly clear. The research advocates for a shift towards a more holistic approach to digital engagement, one that recognizes the complexities of older adults’ experiences.
As discussions surrounding digital inclusion progress, this study serves as a significant contribution to understanding how online communities can better serve older Australians. By prioritizing emotional safety and trust, these platforms can become vital in combating isolation and fostering a sense of belonging among seniors.
In conclusion, the findings from the QUT study illuminate the path forward for creating inclusive and supportive online environments. By focusing on the emotional well-being of older adults, technology can play a transformative role in enhancing their quality of life.
