UPDATE: New reports confirm a shocking rise in gambling harm incidents in Canberra, yet less than 2% of these cases have resulted in referrals for help. The ACT Gambling and Racing Commission’s latest annual report reveals that despite a staggering 70% increase in money-seeking behaviors, only 1.5% of harm reports were directed to the self-exclusion system or support services.
This urgent situation highlights the growing distress among gamblers while revealing significant gaps in support. With more than 75% of reported gaming harm incidents attributed to high-risk behaviors, there is an immediate need for action. Reports of high-intensity play have surged by 32%, and incidents of loss of control rose by 9% in the past year.
The commission expressed disappointment over the low referral rate, while acknowledging that some patrons may have received other forms of assistance. “Venues play a vital role in providing access to information and support services,” the commission stated, stressing the importance of the self-exclusion scheme.
However, Craig Shannon, CEO of Clubs ACT, attributed the low referral rates to an overzealous adherence to regulations by clubs. “It reflects the maturity of the approach and the commitment the industry has to harm minimization,” Shannon said. He cautioned that the self-exclusion process could inadvertently isolate patrons from their communities, leading clubs to advocate for facial recognition technology to allow individuals to remain in venues while being barred from gaming machines.
The report also revealed alarming compliance issues: 19 of the 37 gaming venues inspected were found non-compliant in the 2024-25 period. Most breaches involved inadequate signage and failure to provide required information to patrons. The commission noted that compliance advice has been issued to these venues, reiterating the need to address these critical issues promptly.
Shannon highlighted that the compliance failures often stem from older machines still in operation and human error among part-time or casual staff. The commission plans to engage closely with venues to clarify their obligations and ensure they take appropriate action when they identify patrons at risk of gambling harm.
As the situation evolves, authorities urge immediate attention to support services and better compliance in venues to combat the escalating gambling harm crisis in the ACT. The community is calling for urgent reforms to protect vulnerable patrons and enhance the effectiveness of existing support structures.
Stay tuned for more updates as this critical issue develops.
