Health Recovery Solutions (HRS) has been awarded the prestigious 2025 North American Customer Value Leadership Recognition by Frost & Sullivan. This accolade acknowledges HRS’s excellence in delivering adaptable, outcomes-driven, technology-enabled longitudinal care models. The recognition, announced on December 2, 2025, underscores the company’s commitment to improving patient-centered care delivery across North America.
Frost & Sullivan’s evaluation process is thorough, focusing on strategy effectiveness and execution. According to the organization, HRS excelled in both areas by aligning its strategic initiatives with the needs of healthcare providers while maintaining a consistent and adaptable execution framework. This ability positions HRS as a leader in the healthcare sector, particularly as the industry evolves towards more patient-centered innovations.
HRS’s success is attributed to its long-term growth strategy that prioritizes patient-first approaches. The company has made significant investments in outcomes-driven solutions, allowing it to effectively scale across various provider organizations. HRS’s suite of technology-enabled longitudinal care solutions includes tools such as Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and virtual care services. These offerings address a broad spectrum of clinical and operational needs, enhancing the care delivery experience for both patients and providers.
Priyanka Jain, Senior Research Analyst in Healthcare at Frost & Sullivan, commented on HRS’s approach, highlighting its PatientFirst portfolio that includes three distinct delivery models: PatientFirst Primary, PatientFirst Pathways, and PatientFirst Pinnacle. Each model is tailored to specific clinical and operational priorities, all while focusing on long-term patient engagement.
HRS not only provides technology but also fosters a full-service partnership that encompasses clinical, logistical, financial, operational, and analytical support. This comprehensive approach ensures that healthcare providers have the necessary tools to implement scalable, outcome-driven care models effectively. HRS’s adaptable care journeys cater to various levels of patient acuity and engagement, ensuring flexibility and reliability.
Further emphasizing its dedication to enhancing the customer experience, HRS simplifies program implementation and reduces operational friction. This enables healthcare providers to deploy longitudinal care models that are both scalable and sustainable. The company’s integrated services, which include logistics, onboarding, clinical support, and financial guidance, contribute to predictable outcomes and a trusted execution process, allowing clinicians to focus on delivering quality patient care.
Jason Comer, Chief Executive Officer at HRS, expressed the company’s philosophy regarding partnerships, stating, “At HRS, we believe that true partnership means going beyond technology. By combining our RPM, CCM, and other virtual care services with a full-service model that integrates clinical, logistical, financial, operational, and analytic support, we empower providers to deliver patient-centered care at scale.”
HRS’s modular architecture supports continuity of care and enhances data integrity, addressing challenges that often arise in large-scale remote monitoring. The company has established long-term relationships with clients and continues to assist providers in measuring, validating, and improving their performance with precision.
Frost & Sullivan commends HRS for its exemplary competitive strategy, execution, and responsiveness to market demands. The company’s innovative vision and commitment to patient-centered care are shaping the future of technology-enabled longitudinal care models, creating a lasting impact across various healthcare environments.
The annual Customer Value Leadership Recognition by Frost & Sullivan honors organizations that demonstrate outstanding strategic development and implementation, resulting in significant improvements in customer satisfaction, operational efficiency, and competitive differentiation. This accolade highlights HRS’s role as a forward-thinking organization that is reshaping the healthcare industry through innovation and excellence.
For more information about Health Recovery Solutions and its offerings, visit their website at www.healthrecoverysolutions.com.
