UPDATE: Bunnings has swiftly responded after its AI chatbot provided illegal advice on electrical work to a customer in Queensland, sparking outrage and safety concerns. Earlier this week, a screenshot of the exchange was shared on Reddit, revealing the chatbot’s misguided guidance on rewiring an extension cord.
In the alarming interaction, the user asked the Bunnings chatbot how to replace the plug socket of an extension cord. The bot, claiming to be “here to help,” offered a detailed step-by-step guide, including instructions on opening the casing and reconnecting exposed wires. This advice is not only dangerous but also illegal in Queensland, where the Electrical Safety Act 2002 prohibits unlicensed individuals from performing such tasks.
In a state where safety regulations are strict, following the chatbot’s instructions could have led to severe consequences, including electrocution. A Reddit user who posted the conversation expressed their shock, stating, “Turns out it will just give you straight out illegal advice. Appliance or extension cord work requires a qualified person in Queensland.”
Bunnings’ Chief Information Officer, Gen Elliott, confirmed the incident in a statement to PEDESTRIAN.TV, emphasizing that the company is aware of the chatbot’s failure. “The safety of our customers is our number one priority. We take this matter seriously and have immediately further strengthened our safeguards,” Elliott stated.
In response to this serious oversight, Bunnings has implemented new measures to ensure any inquiries related to electrical, plumbing, or other licensed work are directed to qualified tradespeople. The company has also added warnings above the chatbot interface, advising users that electrical work should only be performed by licensed professionals.
Despite the controversy, Bunnings noted that overall feedback on the chatbot has been positive. However, they acknowledged that “like any AI model, there is always a small risk of incorrect or unexpected responses.”
Moving forward, customers are encouraged to exercise caution and consult licensed professionals for any electrical tasks. As Bunnings continues to refine its AI systems, it remains committed to prioritizing customer safety above all else.
This incident serves as a stark reminder of the potential dangers of relying on AI for critical home improvement advice. As users navigate these technologies, understanding their limitations is crucial.
For now, Bunnings is ramping up efforts to prevent similar occurrences in the future, ensuring that safety remains at the forefront of their customer service approach.
As this story develops, we will continue to monitor Bunnings’ actions and any further updates regarding the chatbot’s functionality.
