URGENT UPDATE: A groundbreaking virtual women’s health clinic in Victoria has launched, offering immediate relief to women facing chronic pain and health challenges. This new initiative, run by Eastern Access Community Health, is already making waves, with 132 appointments conducted just since its launch in June 2023.
18-year-old Annabelle struggled for years to have her pain taken seriously. Diagnosed with endometriosis, Annabelle’s journey to understanding her condition has been fraught with challenges. “I laughed, then turned to her and said, ‘Can you not do that? It hurts to breathe,’” she recalls about a painful moment with her mother, Kylie. The clinic’s accessible telehealth services are now providing Annabelle with the support she desperately needed.
The virtual clinic offers free 30-minute consultations via phone or video call, focusing on critical services, including cervical screenings and support for conditions like endometriosis. Annabelle has already benefited from video physiotherapy sessions tailored to help her manage her pain while addressing her past trauma.
According to nurse Kim Lucas, the clinic has seen a significant demand, with patients calling from remote regions, stating they cannot see their GP for weeks. “Most of the time, we can see them within 24 hours,” Lucas said, emphasizing the clinic’s efficiency in addressing urgent health needs.
A crucial focus of the clinic is providing access to medical abortions, especially in areas where access is limited. Despite ongoing efforts to expand abortion access, data shows that one in five local government areas in Victoria lacked a medical abortion provider in 2023. “I find it quite amazing that in this day and age, some people won’t provide that service,” Lucas added.
The clinic is part of a larger $153 million initiative by the state Labor government to improve healthcare access for women, which also includes mobile clinics and increased laparoscopies for endometriosis. An inquiry into women’s pain is expected to be made public soon.
This initiative aims to ease the pressure on emergency departments facing heightened demand due to an ageing population and a chronic care shortage. Virtual emergency services have proven effective in Victoria, handling over 500,000 calls since their launch, with 83% of patients avoiding hospital visits.
The community pharmacy prescribing program, active since 2023, has also expanded access to medications for minor health issues without requiring a prescription. While some medical professionals raise concerns, the Royal Australian College of General Practitioners supports telehealth as a complementary service.
Dr. Evie Kendal, a bioethicist, highlights the importance of virtual healthcare in providing crucial information and services to those who cannot access traditional care. “It’s an opportunity to intervene and provide health information,” she stated, stressing that many women face barriers to care.
For Annabelle, the clinic has been a validation of her experiences. “It’s been validating,” she said, expressing relief at finally receiving the understanding and care she deserves.
The Victorian virtual women’s health clinic is available Monday to Friday from 9 AM to 5 PM. For urgent care, call 1300 003 224 or visit the Each website. This innovative service marks a significant step forward in women’s health, offering timely support and compassionate care.
